Users can access FootPrints through ACES or directly using the FootPrints website.

Log in using your computer username and password. 

FootPrints is divided into several key areas:

1. Current Outages: Displays a list of current outages.
   1. A user can link a ticket to the outage and the system will sent any updates regarding that outage. 
2. Request A Service, Open Tickets, and Closed Tickets tabs: Action areas for ticket/service requests or viewing ticket statuses. 
3. I would like to: Click on the relevant card to create a ticket/service request.

From the Request A Service tab, click on the card that best fits your service request or issue.  

Click on "Request Service" link to create the ticket. Each Service has it's own components that will mimic the Legacy Footprints environment.

If you do not click on the "Request Service" link, and you just click on the card, the following will be displayed and you will still need to click on "Request Service".

1. A Short Description will be included for the user, but the user can add/modify the Short Description as well.
2. Provide a detailed Description of the issue or request within the description field.
3. Attachments such as screenshots or documents can be added as well.

When you've finished providing the necessary information, click Submit in the upper left to submit the service request.

The Save button is used when a user wants to save the ticket without submitting it to come back to it at a later time.

For Example, I am an Advisor at SAC and I need to submit a Rush Admissions ticket for an Incorrect Application Status for my student. Here are the steps I would follow:

The advisor will then enter any requested information to ensure CSI has all relevant information for the quickest process time.

Upon clicking Submit, the ticket will be sent to the appropriate CSI team and a notification will be mailed to the Advisor.

Helpful tips:

• Use the link in the email to check the status of the ticket or to add updates or attachments.
• Simply replying to the email will update your ticket as well. You can reply with additional information or even a request to cancel or disregard your ticket if the issue is resolved.