Transferring your FortiToken to a New Device
There may be an occasion when you to transfer your token from device to device. An example, when you get a new phone or need to switch devices.
On your old or registered device
On your old device, open FortiToken app.
Press the menu button in the upper right corner of the screen. Select Transfer Tokens.
Select the entry beginning with FAC.
On the Transfer Tokens screen, select YES.
A new email will be sent to you allowing you to re-activate your token on a new device.
On new device
Install the FortiToken Mobile application
The FortiToken Mobile application is available on three mobile platforms: iOS, Android, and Windows.
- Visit the iTunes app store to download the free FortiToken Mobile IOS application.
- Visit the Google Play store to download the free FortiToken Mobile Android application.
- Visit the Microsoft store to download the free FortiToken Mobile Windows application.
Scan the QR Code or enter the Activation Code provided in the email. Once completed, the token will be successfully transferred to the new device.
You can activate your token on the FortiToken Mobile IOS, Android, and Windows application once you receive an Activation Code via email.
This process is easiest performed with both your Alamo mailbox and FortiToken Mobile application open.
On your device, open the email QR code attachment that was sent from [email protected].
If your mobile device supports QR code recognition, you can simply press Scan Barcode from the Fortitoken Mobile home screen and point your device's camera at the opened QR code attachment.
Successful registration will allow the token to appear in FortiToken Mobile.
Getting Assistance
For assistance with VPN, please contact the District IT Help Desk at (210) 485-0555 [Option 4]. It is possible that a Footprints escalation will have to be submitted before the issue can be resolved.
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