Self Service Portal for VPN with MFA

The VPN with MFA self-service portal is available if you are having issues with expired tokens.

Using Self Service Portal

There are two links for the self service portal:

Enter in your domain\username and computer password, then click the Login button.

  • Your domain is associated with your location of work. There are 6 domains across the Alamo Colleges District. district, nlc, nvc, pac01, spc, sac
  • Your username is the first part of your email prior to the @alamo.edu.

If you have lost your token or it isn't functioning correctly, then click the Lost my token link.

Keep Re-provision my FortiToken Mobile [1 ] selected, and click the Ok button [2].

You will receive a message "FortiToken Mobile has been re-provisioned."

Open the email QR code attachment that was sent from [email protected]

If your mobile device supports QR code recognition, you can simply press Scan Barcode from the Fortitoken Mobile home screen and point your device's camera at the opened QR code attachment.

Successful registration will allow the token to appear in FortiToken Mobile.

Getting Assistance MFA for VPN

For assistance with VPN, please contact the District IT Help Desk at (210) 485-0555 [Option 4]. It is possible that a Footprints escalation will have to be submitted before the issue can be resolved.

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